Payment for your order (including any postage costs) is made via PayPal. It is a widely used and very secure payment method used by many companies. so you can feel safe about using this trusted payment company.
You do NOT need to have a PayPal account in order to use this method of payment.
If you have any concerns or would like to know more about PayPal you can click on this link – https://www.paypal.com/uk/business
Your order is very important to us. Once payment is received, we will contact you to confirm the receipt of your order and payment. We will also contact you with any concerns or questions over your images and/or text you may have provided. Please look out for any correspondence we send you after your order.
We will endeavour to create your crystal as soon as possible. Occasionally there may be a delay in production or delivery and we will you keep posted as to the reason for this and a time frame for you to receive your product.
When your goods are ready to ship we will contact you with any tracking information (if that service has been chosen).
Please note that you are ordering a bespoke product and the finished result will be based on your provided image, manipulation of the image by our designers and also the confines of the software and machinery used. We have made hundreds of the different types of crystals on offer and the product images that we show on our website show products made by ourselves. They are not digitally enhanced or edited to give a false impression of the results you could expect to receive when you order.
Due to the bespoke nature of the product, returns will be made only in the event of the following:
If after purchase, the image quality, text inclusion, or any design proposals sent from you (the buyer) are deemed to not be suitable because of digital image quality or content. We will then contact you to see if we can rectify the issue. If that is not successful we will refund you in full.
If during manufacture, we deem that the final product is not up to, or going to be up to the quality we are 100% happy with – we will then contact you about this and if no solution can be agreed upon, a refund will be made.
If there are problems due to delivery of your item and it gets lost in transit, we will contact you to discuss sending a replacement or, if the order is/was of a time-sensitive nature, we can arrange a refund.
If your goods arrive damaged you would need to contact us to inform us, within 48 hours of receipt. At our discretion, we would either require the item returned to us (at the buyers cost) or we may accept photo evidence of defects/damages. In this case we will discuss the possibility of a replacement sent out to you or we can arrange a refund.
We value your personalised product that has been made and want to make sure you receive it successfully and undamaged. Therefore we endeavour to use our trusted method of sending goods via the Royal Mail. We offer a tracked and signed for service with our products.
Due to weight of items and package dimensions, we may occasionally use a more cost effective delivery service for your goods. This will not affect the delivery terms and guarantee to you, the buyer.
In the event of any included postage offers through discount codes, order quantity or promotional offers, the goods will be sent using Second Class postage.
Please allow 14 days from goods being posted, to you receiving your goods before contacting us over the delivery issue.